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Back Market Store Management

The ECOSIRE Back Market Store Management module integrates your Back Market seller account with Odoo ERP. Back Market is Europe's leading recommerce marketplace for refurbished electronics and devices, operating in 16 countries with over 35 million customers. This module synchronizes your refurbished product listings, orders, customer information, and inventory between Back Market and Odoo to streamline your circular economy operations.

Compatibility: Odoo 17 / 18 / 19 Price: $349 (one-time) License: Up to 3 domain activations

Key Features​

  • Back Market Seller API integration with API key authentication
  • Refurbished product listing management with condition grading (Excellent, Good, Fair)
  • Automatic order import and fulfillment tracking
  • Real-time inventory synchronization
  • Multi-country support (FR, DE, ES, IT, UK, US, and more)
  • Buyer message and dispute management
  • Returns and buyback processing
  • Seller scorecard and quality metrics monitoring
  • Multi-company record rules for isolated data management

Prerequisites​

  • Odoo 17, 18, or 19 (Community or Enterprise edition)
  • An active ECOSIRE license for this module
  • A Back Market seller account with API access
  • Back Market API key from the seller dashboard

Installation​

  1. Download the module ZIP from your ECOSIRE Dashboard
  2. Extract to your Odoo addons directory: 
    unzip ecosire-backmarket-*.zip -d /opt/odoo/addons/
  3. Restart the Odoo service: 
    sudo systemctl restart odoo
  4. Navigate to Apps, click Update Apps List
  5. Search for "ECOSIRE Back Market Store Management" and click Install
  6. Enter your ECOSIRE license key when prompted

Configuration​

Step 1: Obtain Back Market API Credentials​

  1. Log in to your Back Market Seller Dashboard at https://www.backmarket.com/en-us/seller
  2. Navigate to Account Settings then API
  3. Click Generate API Key or copy your existing API key
  4. Note the environment (Production vs Sandbox) for your credentials

Step 2: Connect in Odoo​

  1. Navigate to Back Market Store Management > Configuration
  2. Create a new configuration and enter:
    • API Key (api_key) -- your Back Market seller API key
    • Country (country) -- your primary market (FR, DE, ES, IT, UK, US, etc.)
  3. Click Test Connection to verify API access
  4. Configure your default warehouse and company mapping

Step 3: Configure Sync Settings​

Product Sync​

  • Choose sync direction: Back Market to Odoo, Odoo to Back Market, or bidirectional
  • Set sync interval: scheduled (every 5, 15, or 60 minutes)
  • Map product conditions to Back Market grading (Excellent, Good, Fair, Poor)
  • Configure category and attribute mapping to Back Market taxonomy

Inventory Sync​

  • Map Odoo warehouses to Back Market seller locations
  • Set buffer stock quantities per condition grade
  • Enable real-time stock updates on inventory changes

Order Sync​

  • Enable automatic order import
  • Map Back Market payment methods to Odoo payment journals
  • Configure shipment tracking sync for fulfillment confirmation

Initial Sync​

  1. Go to Back Market Store Management > Operations > Initial Import
  2. Select data types to import (Products, Customers, Orders)
  3. Set date range for historical orders
  4. Click Start Import and monitor progress in the sync log

API Details​

FieldValue
Auth methodAPI Key in Authorization: Basic header
Production endpointhttps://www.backmarket.com/ws
Sandbox endpointhttps://preprod.backmarket.com/ws
Products endpoint/listings
Orders endpoint/orders
Key config fieldsapi_key, country

Dashboard​

The built-in OWL 2 dashboard provides real-time visibility into your integration:

  • 6 KPI cards -- Revenue, Orders, Customers, Products, Avg Order Value, and Sync Health -- each with period-over-period delta indicators
  • Sales Trend chart (Chart.js line chart) with interactive date filtering
  • Order Status breakdown (doughnut chart) showing distribution across statuses
  • Period filters -- Today, 7 days, 30 days, 90 days, Year, or Custom date range
  • Activity feed showing recent sync log entries with type indicators
  • Quick action buttons for Products, Orders, Customers, Queue, Logs, and Settings
  • Status footer with Queue Jobs, Errors, Out of Stock, and Sync Rate
  • Auto-refresh every 60 seconds with dark mode support

Troubleshooting​

IssueSolution
Connection failedVerify API key; confirm you are using the correct environment (prod vs sandbox)
Sync not runningCheck Odoo scheduled actions (cron jobs) are enabled
Product listing rejectedVerify product condition grading and required attribute completeness
Orders not importingVerify order status filters and date range settings
401 UnauthorizedRegenerate API key in the Back Market Seller Dashboard
Wrong country settingsConfirm the country code matches your seller account's primary market
Dispute not resolvedAccess the Buyer Messages section for pending resolution items
License not activeVerify your ECOSIRE license key at Settings > ECOSIRE License

Support​

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